BreadcrumbsHome / Returns
Return of goods:
We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We will issue a full refund for the price you paid for the item.
If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.
If the item is either faulty or damaged you must contact our Returns team in advance who will arrange for a replacement or refund:
Tel: 0191 516 0555
For your own protection we recommend that you obtain a certificate of posting from the Post office. This returns policy does not affect your statutory rights.
Right to Cancel
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 14 working days following the day on which you receive the goods.
Please ensure that the goods are returned in their original condition.
In all instances you should notify us first email and we will advise you the returns procedure as it may vary from item to item.
We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by you in error)